Privacy Policy and Cookies

Important information and who we are

In this privacy policy, references to "we", "us", "our" and "Widgit" are to "Symbols Worldwide Limited trading as Widgit Software". References to "our website" or "the website" are to References to "personal data" or "personal details" are to any information about an individual from which they can be identified.

We have appointed a data privacy manager who can respond to questions about this privacy policy and to any requests to exercise your legal rights. To contact the data privacy manager, email privacy[AT] or write to:

Widgit Software
26 Queen St
Leamington Spa
CV32 7NA, UK

This privacy policy was last updated on 24th May 2018.

What information we collect and how

The information we collect via may include:

  • Any personal details you knowingly provide us with through forms on, such as your email address.
  • Your IP Address. This is a numeric address unique to your computer that is recorded by our web server when you request any page or component on This information may be used to monitor usage of
  • 'Cookies' - data recorded by the website that allows us to recognise you and your preferred settings so that you don't need to re-enter information on return visits to the site. Such data is saved locally on your computer through the use of cookies. You can configure your browser to reject cookies or to warn you before downloading them.

What we do with your information

Any personal data we collect from will be used in accordance with the General Data Protection Regulation in addition to all applicable law about the processing of personal data and privacy.

We will only use your personal data when we have a lawful basis for doing so. Typically, we will only use your personal data for the following reasons:

  • To enable you to log into the website.
  • Where it's necessary for our legitimate interests or those of a third party, and where your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Sharing personal data

We may need to share your personal data with one or more third parties (our "sub-processors"). We require third parties to respect the security of your personal data and to treat it with accordance to all applicable law. We do not allow third parties to use your personal data for their own purposes. We only permit third parties to process your personal data in accordance with our instructions and for the purposes we specify.

Some of the third parties that we might share your personal data with are outside the European Economic Area. When this is the case, we use written contracts to ensure that personal data has the same or similar protections that it would have in the European Economic Area.

This is a list of the third parties ("sub-processors") that we use:

Amazon Web Services (EU)
Widgit uses Amazon Web Services to host the website and database.

CloudFlare (USA)
Widgit uses Cloudflare for content distribution, security and DNS services.

Scalyr (USA)
Widgit uses Scalyr for server monitoring.

SocketLabs (USA)
Widgit uses SocketLabs to send emails related to your account.

ZenDesk (EU/USA)
Widgit uses ZenDesk to manage support issues.


For a list of the cookies we use, see our cookie policy. Please note that if you set your browser to disable or reject cookies, parts of the website may not be accessible or function properly.


We have security measures in place to prevent your personal data from being accidentally lost, disclosed, used or accessed in an unauthorised way. We also limit access to your data to the employees and third parties that need access to it.

All Widgit staff with access to your data are subject to a duty of confidence and have been trained in privacy awareness and the handling of personal data.

Data Retention (How long we keep your personal data for)

If you have created an account on but have not logged in for 2 years, your account will be deleted.

In some circumstances you can ask us to delete your personal data (for more information, see 'Your other rights').

Your right to object

You have the right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and you feel that it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Your other rights

You have certain rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights described here, please contact us using the details in "Important information and who we are".

Request access to your personal data
You can ask for a copy of the personal data we hold about you to check that we are lawfully processing it.

Request correction of the personal data that we hold about you
You can ask us to correct any incomplete or inaccurate data we hold about you, although we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data
You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see "Your right to object"), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with applicable law. Note that we may not always be able to comply with your request of erasure for specific legal reasons which you will be informed of, if applicable, at the time of your request.

Request restriction of processing of your personal data
You can ask us to suspend the processing of your personal data:

  • if you want us to establish the data's accuracy
  • where our use of the data is unlawful but you do not want us to erase it
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party
You can ask us to provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to information that you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time
If we are relying on consent to process your personal data then you can withdraw that consent at any time. This does not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.


What are "cookies"?
Cookies are very small text files that are stored in your browser by the websites you visit. Cookies can be used to identify you to a website, to help it remember your preferences or to track your usage of the website so that the people who run it can give you a better service.

If you would like to know how to control or delete cookies, or just to learn more about them, you can visit

How SymbolWorld uses cookies

The SymbolWorld website uses cookies for the purpose described below. Any cookies that SymbolWorld uses are necessary to ensure that the website does the things that you would expect it to do.

_ga, _gid and _gat uses uses Google Analytics to collect anonymised statistics that help us identify where and when the service is being used.

Google's usage and sharing of the information collected by Google Analytics is described by their Terms of Use and Privacy Policy.

You can opt out of all Google Analytics tracking by installing Google's Opt-out Browser Add-on.